FAQ’s

The consult is free. Basic remote support is $30 for the first hour and $25 per hour after that. Advanced work, which covers virus removal, data recovery, and hands-on repair, is $99 for the first hour and $30 per hour after. Replacement parts are billed at cost on top

You bring it to me in Clive, but only for hardware. Most of what people call about turns out to be software, and that gets fixed remotely with the machine sitting where it is.

Yes, the way I do it. The session only opens when you read me a code off your own screen, you watch everything I do while I do it, and my access dies the moment we hang up. I never ring people who haven't contacted me first, so if somebody calls you claiming to be tech support, put the phone down.

Call or text at any hour and it'll reach me. If I'm asleep, you'll hear back first thing. If it can't wait until morning, say so in the message and I'll know to treat it that way.

Usually, yes. Most infections come off without touching your files. If a machine is far enough gone that starting fresh is the sensible option, you'll hear that from me before I touch anything, and your files get backed up first either way.

Yes. It's one of the most common jobs I do. Your photos and documents come across first, then email and printers, then the software you'd forgotten was on there until it wasn't.

Then I'll tell you straight and point you toward someone who can. Finding that out costs you nothing.

Yes. Most of the people I work with say the same thing about themselves and none of them were wrong to call.

Clive, West Des Moines, Des Moines, Urbandale, Windsor Heights, Waukee, Johnston, Grimes, Ankeny, Altoona, and the rest of the metro for drop-off. Remote support works anywhere.