Somebody has probably sent you a list. Five free tech programs for retirees, or ten, with the library on it and AARP near the top.

A window opens on the screen. It says the computer is infected and gives you a number to call. Or the phone rings first and the person on the other end already seems to know something is wrong with your machine.

Good computer help for seniors is one-on-one support with the things you actually do, like email, video calls and the printer, from someone who explains each step and never rushes a question. You can get it free over the phone or Zoom, or pay someone to sit beside you. Either way, check who you're letting in.

A slow computer has one of two kinds of problem. Software problems, like startup apps, a full drive, missed updates and malware, are usually yours to fix in an afternoon. Hardware limits, like an old hard drive, too little memory, heat and an aging Windows 10 machine, usually need a technician. Knowing which group yours falls into is the quickest answer to "why is my computer slow."